Shipping & Returns
Shipping:
Yes.
After you have entered your address details during checkout, you will be shown the pricing breakdown for the products you are ordering. This breakdown will include all of the costs associated with your purchase. This includes the cost of shipping.
Some of your products may be shipped separately because of size restrictions, or because of a difference in availability. You should still receive all of your products. You will be notified as soon as possible if there is a problem filling your order. Please allow ten days from the time you place your order. If after this time you have not received your order, contact us.
For orders that do not cross the US/Canadian border, we offer tracking numbers. We are not currently able to supply tracking numbers for cross-border shipments.
If the tracking number is not working, contact our customer service by emailing shipping@emporiumoutlet.com
Currently we only ship to the United States
We do not currently ship to APO/FPO.
Returns
What is your returns policy?
If you would like to return an order you can do so. If you receive your order, and the order is defective upon receipt of it, you can apply for an RMA (Return Merchandise Authorization). If you receive your order, and you were sent the wrong products, you can apply for an RMA. In either of these situations you can return the product for a replacement at no cost to you.
If you receive the product and you do not want it, or have changed your mind about it, you can do so. However, you will incur the return shipment cost, as well as a restocking fee if one applies to the products you wish to return. To return an order, or part of an order, you must request an RMA by logging in to your account on the site you placed your order.
If you receive your order, and you believe that the information in the catalog misrepresented the item to you, contact us to assist in resolving the issue.
