My Order

How long does it take to process my order?

Your order will be processed in a maximum of three business days.

Can you look at or inspect a product for me?

The warehouse process is automated. We cannot physically remove products from the warehouse to view them.

Can I cancel an order?

You can cancel an order. However, you must cancel the order as soon as possible. Your order will be processed in a maximum of three days, but it will likely be processed sooner. Once the order has been confirmed, you will not be able to cancel it. Once the order has been confirmed and shipped, if you want to cancel it, you can only do so by going through the regular returns procedure. To cancel an order, login to your account and select View My Order History. Then, select the order number and click Request Refund.

How do I check the status of an order?

You can check the status of your order by logging into your account, and clicking View My Order History. You will get detailed information about your orders.